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ECS

Effective Customer Service

Effective Customer Service

Lee Cockerell, a retired Executive Vice-President of Operations at Walt Disney World and the author of the customer rules, appropriately observed that, “customer service is not a department or a desk that shoppers or clients go to with problems and complaints. It’s not a website, a phone number or an option on a pre-recorded phone menu. Nor is it a task or a chore. It’s a personal responsibility. And it is not the responsibility of only the people called service representatives. It is the responsibility of everyone in the organization, from the CEO to the newest and lowest- ranking frontline employee.” It is a fact that we all know the importance of the customer to the successful operations and sustainability of any business or organization. This intensive seminar is designed to impart customer service skills on individuals in public or private sector organisations.

Major Focus of the Seminar

  • Types of customers
  • Good versus poor customer service
  • Customer satisfaction getters
  • How to handle unsatisfied customers
  • Good customer service traits
Effective Customer Service

Who is this Seminar Designed For?

This seminar is designed for all those businesses working in the service sector, financial institutions, small business owners and those in sales, business development and marketing profession.

Seminar Type

This seminar can be delivered in-house by request or as a public programme. It is a day to two days intensive seminar.

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